REFUND AND RETURNS POLICY
BIRAH ATILIER FASHION
Effective Date: October 15, 2026
1. Introduction
At BIRAH ATILIER FASHION, we are committed to providing quality fashion items and a satisfying shopping experience. We understand that there may be occasions when a purchased item does not meet your expectations or arrives with an issue.
This Refund and Returns Policy explains the conditions under which customers may request a return, exchange, refund, or replacement for products purchased through our website.
By placing an order with BIRAH ATILIER FASHION, you agree to the terms outlined in this policy, subject to your rights under applicable consumer protection laws in Nigeria.
2. Eligibility for Returns
Customers may request a return or exchange where an item meets the applicable conditions below:
- The item received is defective, damaged, or faulty.
- The wrong product, size, colour, or design was delivered compared with the confirmed order.
- The item received is materially different from its description on our website.
- Another return circumstance is permitted under applicable law or expressly approved by BIRAH ATILIER FASHION.
For change-of-mind returns, including situations where a customer simply no longer wants an item, eligibility will depend on the product type, its condition, our applicable return arrangements, and any rights provided by law.
3. Return Period
Customers should contact us within 7 days of receiving their order to report a problem and request a return or exchange.
To help us assess your request, please provide your order number, a description of the issue, and clear photographs where the concern involves damage, a defect, or an incorrect item.
We encourage customers to contact us as soon as possible after discovering a problem.
Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.
4. Conditions for Returned Items
Unless the return concerns a defective, damaged, incorrect, or misdescribed product, returned fashion items should meet the following conditions:
- The item must be unworn, unused, and unwashed.
- The original tags and labels should remain attached.
- The item should be returned in its original packaging where reasonably possible.
- The item must not show damage, stains, alterations, or excessive wear caused after delivery.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
For hygiene and personal-care reasons, certain items, including underwear, intimate apparel, and similar products, may be excluded from change-of-mind returns where legally permitted.
These conditions do not remove any applicable rights relating to defective, faulty, or incorrectly supplied products.
5. Non-Returnable Items
Unless required by law or otherwise approved by us, the following items may not qualify for change-of-mind returns:
- Items that have been worn, washed, or altered.
- Items damaged through misuse or improper care after delivery.
- Personalised or custom-made clothing produced according to a customer’s specific requirements.
- Intimate apparel and other hygiene-sensitive products where return restrictions are legally permitted.
- Items clearly identified as non-returnable before purchase, where such restrictions are lawful.
If an item is defective, incorrect, or does not conform to its description, please contact us even if it falls into one of these categories.
6. Refund Policy
Refunds may be available where:
- An eligible returned item has been accepted for a refund.
- An order is cancelled and a refund is due under our cancellation arrangements or applicable law.
- A product is defective, damaged, incorrect, or materially misdescribed and a refund is an appropriate remedy.
- We are unable to fulfil an order for which payment has already been received.
- Another circumstance requires a refund under applicable law.
Approved refunds will generally be issued through the original payment method where practical and supported by the payment provider. If this is not possible, we will contact you to arrange an appropriate alternative.
Refund processing times may depend on the payment provider or financial institution. We will communicate relevant information once a refund has been approved.
We will not charge a restocking fee for a return or remedy where such a fee is prohibited by law.
7. Exchanges
Customers may request an exchange for an eligible item, subject to product availability and applicable consumer rights.
Exchanges may be considered for:
- A different size.
- A different colour, where available.
- A replacement for an item delivered incorrectly.
- A replacement for an item confirmed to be defective or damaged.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
Please contact our customer service team before returning an item so that we can provide instructions.
8. Damaged, Defective, or Incorrect Orders
We take reasonable steps to ensure that orders are prepared and delivered correctly.
If your order arrives damaged, defective, or different from what you purchased, please:
- Contact us within 7 days of receiving the order, where reasonably possible.
- Provide your order number and contact details.
- Describe the issue clearly.
- Attach photographs showing the product and the issue, if applicable.
- Wait for our instructions before sending the item back.
Following assessment, we may offer a replacement, exchange, repair where appropriate, or refund, depending on the circumstances and applicable law.
Where the issue is attributable to an incorrect or defective product supplied by us, we will explain any return arrangements and applicable shipping costs.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.
Custom-made, personalised, or specially sourced products may be subject to different cancellation arrangements, provided those arrangements are lawful and were appropriately disclosed.
Where an order is cancelled and a refund is due, we will arrange the refund in accordance with this policy and applicable law.
10. Return Shipping Costs
Return shipping arrangements depend on the reason for the return.
- Defective, damaged, or incorrect items: Where the problem is attributable to us, we will explain how the return will be handled and cover reasonable return costs where required by law or agreed by us.
- Change-of-mind returns: Customers may be responsible for return shipping costs where this is lawful and was appropriately disclosed.
- Exchange requests: Shipping costs will be communicated to the customer before the exchange is completed, where applicable.
We recommend using a trackable delivery service when returning items. Please retain any shipping receipt or tracking information until the matter has been resolved.
11. Refund Processing Time
Once a returned item has been received and assessed, we will notify you of the outcome of your request.
Approved refunds will be initiated within a reasonable period, subject to any applicable legal deadlines. The time required for the funds to appear in your account will depend on your payment provider or financial institution.
If you have not received an approved refund within the timeframe communicated to you, please contact us with your order details.
12. Promotions, Discounts, and Sale Items
Products purchased during promotional campaigns or sales remain subject to applicable consumer protection laws.
A discounted or sale item may be excluded from change-of-mind returns where this restriction was clearly disclosed and is lawful. However, a sale price does not automatically remove your rights concerning defective, damaged, incorrect, or misdescribed products.
Any refund for an eligible promotional purchase will be calculated based on the amount actually paid for the relevant item, subject to applicable law.
13. Gifts and Gift Purchases
If an item was purchased as a gift, the original purchaser may need to provide proof of purchase for a refund.
Where an exchange or other remedy is available, we may ask for the original order details to verify the transaction.
Any refund will generally be made to the original payment method unless another arrangement is permitted and agreed upon.
14. Consumer Protection and Applicable Law
This policy is intended to operate in accordance with applicable laws and consumer protection requirements in Nigeria.
Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot lawfully be excluded or restricted.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
15. Changes to This Policy
BIRAH ATILIER FASHION may update this Refund and Returns Policy to reflect changes in our products, business practices, or legal obligations.
The updated version will be published on this page with a revised effective date. We encourage customers to review this page before making a purchase.
Changes will not remove rights that customers are already entitled to under applicable law.
16. Contact Us
For questions about refunds, returns, exchanges, order cancellations, or damaged and incorrect deliveries, please contact us using the details below.
Business Name: BIRAH ATILIER FASHION
Address: No. 14, Alfa Nda Street, Lagos, Lagos State, Nigeria
Phone: 7068102140
Email: info@birahatilier.com
When contacting us, please include your order number and a clear description of your concern so that we can assist you efficiently.
Thank you for shopping with BIRAH ATILIER FASHION. We appreciate your trust and look forward to serving you.
